Storage Tottenham Hale Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Tottenham Hale provides storage and related services, including handling, loading, unloading and removal services. By making a booking, using our facilities, or allowing your goods to be stored or handled by us, you agree to be bound by these Terms and Conditions. You should read them carefully before proceeding with any booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means the person, firm or company who requests or receives services from Storage Tottenham Hale.
Services means any storage, handling, removal, packing, loading, unloading, transportation or associated services provided by Storage Tottenham Hale.
Goods means any items, property or effects that are stored, handled or transported by Storage Tottenham Hale on behalf of the Customer.
Contract means the agreement between the Customer and Storage Tottenham Hale for the provision of Services, incorporating these Terms and Conditions.
2. Scope of Services
Storage Tottenham Hale provides storage services and may also offer associated removal and handling services. The precise scope of the Services will be set out in your booking confirmation or written quotation. Any additional services requested after the initial booking may incur extra charges and will be subject to availability.
We reserve the right to refuse to provide Services where we reasonably consider that doing so would pose a risk to people, property, the environment or our reputation, or where the Goods are prohibited or not properly prepared for storage or transport.
3. Booking Process
3.1 A booking can be made by the Customer through our online form, in writing, or by any method we make available from time to time. A booking is only accepted when we issue a booking confirmation or otherwise confirm acceptance in writing.
3.2 Quotations are provided on the basis of the information supplied by the Customer. It is the Customer's responsibility to ensure that all information, including the volume and nature of the Goods, access details, addresses, dates and times, is complete and accurate. If information is incorrect or incomplete, we may amend or cancel the booking and adjust the price accordingly.
3.3 All quotations are valid for a limited period as stated on the quotation. If no period is stated, quotations are valid for 30 days from the date of issue, after which they may be withdrawn or revised at our discretion.
3.4 Bookings for removal and associated services are subject to availability on your requested dates and times. We do not guarantee specific times unless expressly agreed in writing.
4. Customer Obligations
4.1 The Customer must ensure that they have authority to enter into the Contract and to arrange for the storage or removal of the Goods.
4.2 The Customer is responsible for ensuring that all Goods are properly and securely packed, labelled and prepared for storage or transport, unless packing services are expressly included in the Contract.
4.3 The Customer must provide safe, reasonable and lawful access to the premises for collection and delivery of Goods, including parking arrangements where necessary.
4.4 The Customer must not store or request us to handle any prohibited items, including but not limited to: hazardous materials, illegal substances, firearms, explosives, perishable food (unless specifically agreed), live animals, or any items that may pose a health or safety risk.
5. Payments and Charges
5.1 The Customer agrees to pay all charges at the rates specified in the quotation or booking confirmation, together with any applicable taxes or charges required by law.
5.2 Unless otherwise agreed in writing, payment for removal and associated services is due in advance of the service date. Storage fees are payable in advance for the relevant billing period, which may be weekly, monthly or another period as notified to the Customer.
5.3 We reserve the right to require a deposit or full payment at the time of booking. If a deposit is taken, the balance must be paid by the date specified in your booking confirmation. Failure to pay the balance by the due date may result in cancellation of the booking and loss of the deposit.
5.4 If payment is not received by the due date, we may, at our discretion, charge interest on the overdue amount at the statutory rate and suspend or withhold Services until full payment is received.
5.5 The Customer authorises us to offset any outstanding sums against any deposit or other monies held on the Customer's account.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a booking by providing notice in writing. The effective date of cancellation or amendment is the date on which we receive the written notice.
6.2 For removal and associated services, if the Customer cancels a booking:
a. More than seven days before the agreed service date, any payments made (excluding non-refundable deposits, if specified) will be refunded or credited, subject to reasonable administrative charges.
b. Between seven days and 48 hours before the agreed service date, we reserve the right to charge up to 50 percent of the agreed service fee.
c. Less than 48 hours before the agreed service date, we reserve the right to charge up to 100 percent of the agreed service fee.
6.3 For ongoing storage services, the Customer may terminate storage by giving the notice period specified in the storage agreement. If no notice period is specified, a minimum of 14 days written notice is required.
6.4 We may cancel or suspend the Contract or any Services immediately if the Customer is in breach of these Terms and Conditions, fails to make payment when due, behaves abusively towards our staff, or if we are unable to provide the Services due to reasons beyond our control. In such cases, we will refund any payments received for Services not yet provided, less any costs incurred.
7. Access and Security
7.1 Access to storage facilities is subject to our security procedures and opening hours, which may change from time to time. We may require identification and proof of authority before granting access to the storage area or releasing Goods.
7.2 The Customer is responsible for keeping any access codes, keys or security details confidential and for ensuring that only authorised persons have access to the storage unit or Goods.
7.3 We may, in limited circumstances and where reasonably necessary, access storage units without prior notice to the Customer, for example in an emergency, to prevent damage or danger, to comply with legal obligations, or if we reasonably suspect a breach of these Terms and Conditions.
8. Liability and Risk
8.1 The Goods remain at the Customer's risk at all times. The Customer is strongly advised to obtain appropriate insurance cover for loss or damage to the Goods while in storage or during removal and handling.
8.2 We will take reasonable care in the provision of the Services, but we shall not be liable for any loss or damage to Goods unless such loss or damage is caused by our proven negligence or breach of contract.
8.3 Our total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall be limited to a reasonable amount having regard to the value of the Goods and the charges paid for the Services, and in any event shall not exceed a sum that we specify in our quotation or booking confirmation as the maximum liability limit.
8.4 We shall not be liable for any indirect or consequential losses, including but not limited to loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the Services.
8.5 We accept no liability in respect of any loss or damage arising from:
a. Inherent defects or flaws in the Goods.
b. Insufficient or improper packing or preparation by the Customer.
c. Normal wear and tear, gradual deterioration, or atmospheric conditions such as damp, mould or rust.
d. Acts or omissions of the Customer or any third party.
e. Events beyond our reasonable control, including but not limited to acts of God, fire, flood, severe weather, strikes, lockouts, or civil disturbances.
9. Customer Insurance
9.1 Unless expressly stated otherwise, our charges do not include insurance for the Goods. The Customer is responsible for arranging and maintaining adequate insurance cover for the full value of the Goods during storage and while being handled or transported.
9.2 Any insurance provided or arranged by the Customer shall be without recourse to us, and the Customer agrees to indemnify us against any claims from insurers in respect of loss or damage to the Goods except to the extent caused by our proven negligence and within the liability limitations set out in these Terms and Conditions.
10. Waste and Environmental Regulations
10.1 The Customer must not use the storage facility for the disposal of waste. Unwanted items must not be left in common areas or abandoned in storage units. All waste disposal must comply with applicable laws and regulations.
10.2 Hazardous, toxic or controlled waste, including but not limited to chemicals, oils, asbestos, medical waste, batteries and electrical items requiring special disposal, must not be stored or disposed of through our facilities.
10.3 Where removal services include disposal of unwanted items by prior agreement, the Customer confirms that they have the legal right to dispose of those items and that such disposal does not breach any environmental or waste regulations.
10.4 Any costs or penalties arising from the Customer's failure to comply with waste or environmental regulations, including cleaning, remediation or legal fines, may be charged to the Customer and shall be payable on demand.
11. Storage Termination and Disposal of Goods
11.1 If storage charges or other sums remain unpaid for more than 30 days after the due date, we may, after giving reasonable notice, deny access to the storage unit and Goods until all outstanding amounts are settled.
11.2 If charges remain unpaid and the Customer does not respond to our notices within a reasonable period, we reserve the right to sell or otherwise dispose of some or all of the Goods to recover outstanding sums and any associated costs. Any surplus after such sale and deduction of costs will be held for the Customer, subject to proper identification.
11.3 Where Goods have no apparent saleable value, we may dispose of them as waste in accordance with applicable regulations.
12. Complaints and Dispute Resolution
12.1 Any complaints about our Services should be raised in writing as soon as reasonably practicable and in any event within seven days of the date on which the relevant Services were provided or the Goods were removed from storage.
12.2 We will investigate complaints in good faith and aim to respond within a reasonable time. The Customer agrees to provide all relevant information and reasonable cooperation to enable us to investigate and resolve the matter.
13. Data Protection and Privacy
13.1 We may collect and process personal information about the Customer for the purposes of administering bookings, providing Services, processing payments, meeting legal obligations and, where permitted, for marketing related services.
13.2 The Customer confirms that the personal information provided is accurate and agrees to notify us of any changes. We will handle personal data in accordance with applicable data protection laws and our privacy practices.
14. Variations to Terms
14.1 We may update or vary these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that Contract, unless we agree otherwise in writing.
14.2 Any variation to these Terms and Conditions requested by the Customer shall be of no effect unless agreed in writing by an authorised representative of Storage Tottenham Hale.
15. Severability
15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the Services provided by Storage Tottenham Hale.
By proceeding with a booking or using our Services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
